Category Archives: IT Support

Is your data backed up in case of disaster?

Disasters can come in many forms, and when the disaster involves the data on your computer, do you have a viable backup to restore from?

We have recently seen a rise in Ransomware attacks, normally from seemingly innocent emails informing the recipient of a failed delivery attempt or an unpaid invoice. These emails can even appear to come from someone that you know, but unless you are 100% certain that the email is genuine, don’t open it.

Why are backups important with Ransomware?

Ransomware is a piece of cleverly crafted software that encrypts all the files on your computer then demands money, usually as bitcoins, to decrypt your files so that you can get back to business. With a recent and viable backup, you don’t have to pay the ransom as you can just remove the software and restore your files from your backup. If you don’t have a viable backup then the only way to get your files back is to pay up!

Backup options

There are many different methods of backing up your data, so we will only cover the more common methods here:

  • Online ‘cloud’ backup
  • Local network attached storage device backup
  • USB device backup

Online ‘cloud’ backup

If you only have a small number of files to backup then this can be the most cost effective as Dropbox, Google Drive and iCloud all have a free tier that gives a certain amount of online storage, however the backup tools provided with these free services can be somewhat limited.

A ‘true’ online backup service will cost around £30 to £50 per year for a 250Gb (or in some cases unlimited) plan and will come with software to automate the backup process.

Local NAS backup

Network Attached Storage devices are becoming more common in the small office and home environment where they can be used as central file servers / media servers. As these devices are often configured with a RAID, they are an ideal device to become a local backup for all your computers. For Mac users, most NAS devices can be configured as ‘Time Machine’ targets so that you can use OS X’s built in time machine backup software. For Windows users the ‘Windows Backup’ can be used with a NAS, or other backup solutions can be purchased that have additional features.

USB device backup

With the continued reduction in price of portable USB hard drives, this is becoming a favoured backup device for many organisations.  You can have several devices and store them onsite or offsite, BUT you do have to remember to plug them in and perform the backup task regularly to ensure that you have a recent backup.

Summary

We recommend that at the very least any organisation should use one of the above backup solutions. For many of our clients we adopt a dual solution where they have a cloud backup service and an on-site NAS or USB device backup. This gives the advantage of an off-site backup via the cloud service and a very fast retrieval system from the on-site backup.

If you would like more information or a free no obligation check-up of your current backup processes, please contact us.

Google Apps

For several years now, we have been using google apps for business to streamline our workflow. All our email, calendaring, and contact management; and much of our file sharing is handled in the cloud through google’s service. We are please to recommend this service to our clients. If you would like a free trial, please click the link below.

What is Google Apps?

Google Apps is a cloud-based productivity suite that helps teams communicate, collaborate and get things done from anywhere and on any device. It's simple to set up, use and manage, so your business can focus on what really matters.

Millions of organisations around the world count on Google Apps for professional email, file storage, video meetings, online calendars, document editing and more.

Watch a video or find out more here.

These are some highlights:

Business email for your domain

Looking professional matters, and that means communicating as you@yourcompany.com. Gmail’s simple, powerful features help you build your brand while getting more done.

Access from any location or device

Check emails, share files, edit documents, hold video meetings and more, whether you’re at work, at home or in transit. You can pick up where you left off from a computer, tablet or phone.

Enterprise-level management tools

Robust admin settings give you total command over users, devices, security and more. Your data always belongs to you, and it goes with you, if you switch solutions.

Start free trial

Info Techies!

Laptops, desk tops, tablets, smart phones and their accessories a remarkable in what they can do when they work properly.  Every so often, we all hit a snag.  It usually isn’t the actual product itself but something we have done – pesky human error! Here at Alex Goodey Communications we promise we can fix it.

This week has been exceptionally busy for us.  Yes folks, even Apple products aren’t safe from malfunctioning!  We have been working with many of our existing clients and some new clients too in a range of locations including Northampton, Milton Keynes and Oxfordshire.

We don’t just support small and large business but offer a professional and efficient service to those needing help at home from setting up and syncing your devices, networking, troubleshooting to retrieving data and everything in between!

We offer comprehensive help and support at an affordable price.  We will take the irritation of errors away from you!!

We do I.T. as well!!

We did have to have a bit of a drool of this little lot!
We did have to have a bit of a drool over these little beauties!

…the latest task in hand was over the weekend where we set up several spangly new MacbookPros and iPad Airs (Nice bit of kit – a bit jealous we were).  Easy? Not really.  It is very time consuming (at least five hours per day) but you can’t take your eyes off them!  We were transferring important data, passwords, software and as we are deemed trustworthy, we proceeded to completely wipe the older machines.  That also is not an easy task if it is to be done properly.

There was no going out this weekend, but it was worth it in the end! Need IT Support?  Contact us, we love computers!!